Shipping policy
Effective Date: July 2026
At Living Proof, every piece is created with purpose. We appreciate your patience as we prepare your order with the highest level of care.
Order Processing
- Orders are processed within 2–5 business days after payment is received.
- Orders are not processed on weekends or major holidays.
- During new collection launches, restocks, or promotional events, processing times may be extended.
Shipping
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Express Shipping: 1–3 business days (if selected at checkout)
Please note that delivery times are estimates and may vary depending on your location or the shipping carrier.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions, when offered, apply only to qualifying orders.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Living Proof is not responsible for delays or lost packages caused by incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping charges may apply.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, Living Proof is not responsible for shipping delays caused by weather, carrier issues, or other circumstances outside of our control.
If your package is lost in transit, please contact us and we will work with the shipping carrier to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review your claim and determine the appropriate resolution.